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Petco's Pet Coach
Brand Launch

Project Insights & Outcomes

A high-level summary of project context, goals, and delivered results for the client.

Directing
Writing
Motion Design
Social Media
Challenge
Pet Coach was Petco's experiential retail concept, launched in 2018 as a store built around services, expertise, and a deeper relationship between pet owners and pet care. The format needed to feel genuinely different from conventional pet retail, and illustration was central to making that happen. The characters had to carry the brand's warmth and personality across every surface and touchpoint, from a 52-foot mural down to a small piece of signage, and still read as one cohesive system throughout.
Approach
Co-creative direction and art direction on the illustration brand mascots for environmental graphics and broader media branding assets. Rick Neira, Director of Visual Presentation, and Jordan Goldenberg, VP of Brand and Creative, shared existing brand materials so I could work as an extension of what they were building. Both gave me the latitude to contribute to the illustration strategy, bringing them concepts to evaluate as the work
Outcome
Both store openings were strong, with customers sharing photos of the experience and swag across social media. Petco's leadership called the launches a success. Pet Coach did not go on as a standalone brand after the pandemic, but the concept's learnings were folded into a broader Petco rebrand. The illustration system did not carry over. What it did was help prove the concept that earned that transition.
Role
Co-Creative Direction, Art Direction, Environmental Graphics, & Illustration.

Character
Design Sheets

A collection of character design sheets delivered to the Petco design team as the visual foundation for the brand, giving them the assets to apply the characters consistently across every touchpoint.

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Dogs 1/3
Pug, French Bulldog, & English Bulldog
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Dogs 1/3
Pug, French Bulldog, & English Bulldog
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Dogs 3/3
Welch Corgi & Cairn Terrier

Modular Systems

I created a library of 18 modular vector animal characters across two sessions tied to two store launches. The first store received eight dog breeds and two cats, a kitten and an exotic. The second, larger location received the remaining animals: a Siamese cat, small pets, reptiles, fish, and birds. The geometric, faceted style was my own natural approach and the reputation that earned the project. Each character had to hold up at mural scale and still read clearly on a digital screen or small piece of signage, and that range of scale shaped every decision.

The characters appeared across the full breadth of the brand: employee uniforms, giveaway t-shirts and tote bags, standees, window signage, interactive digital displays, framed wall prints, department markers, vehicle wraps, in-store display signage, the website, social media, and billboards. For the broader character placement throughout the store, I consulted on which characters made sense for each space, offering breed options and pose suggestions with the reasoning behind each, and the three of us landed on the final selections together.

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Cats
Kitten, Siamese, & Exotic Shorthair
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Small Animals
Guinea Pig & Rabbit
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Reptiles
Red-eyed Tree Frog & Panther Chameleon
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Tropical Fish & Birds
Saddleback Butterflyfish & Sun Conure
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Jungle Lizard Mural
Artwork

Environmental Designs

Both murals were designed for the second, larger store location. The main Jungle Canopy mural ran 52 feet 9 inches at 7 feet tall, designed around a fixed layout of monitors, a bulletin board, iPads, and reptile habitats. Every store element was mapped out before a single piece of artwork was drawn, pacing the composition so the artwork pulled back into abstract pattern where displays were concentrated and opened into representational illustration where the wall had room to breathe.

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Behind the Scenes
Jungle Canopy Mural Installation
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Behind the Scenes
Jungle Lizard Mural Installation
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Jungle Canopy Mural
Artwork & Blueprints

Setting the Scene

The characters in their natural habitat. Photographs from the second, larger store location showing the illustration system living in the real world.

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Sales Floor
Pets Mural
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Front Desk
Uniform, Totes, & Digital Signage
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Self Dog Washing Center
Three Dogs Mural
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Aquarium Center
Butterflyfish Mural
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Grooming Center
Corgi Mural
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Big Dog Play Center
English Bulldog & Pug Mural

The Brand in Graphic Design

The best design systems don't just look good, they set the design team up for success. The geometric, grid-based construction lends naturally to graphic design layouts, giving the internal team a system that was easy to work with and inspiring enough to generate new ideas. The Petco design team, VP of Creative Jordan Goldenberg, Art Director Justin D'Angelo, and Graphic Designer Ava Wetjen, took it from there. What follows is a mix of mockups and photos showing how far the brand traveled from my original designs.

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Employee Uniform Tee
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Vet Van
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S14: The Legal Credits Closer
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Print Material
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Pet Coach
Membership Tote Bag
Contact

A Dream Team,
Super Team-Up
in the making!

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  • Portland, Maine
  • Mon–Fri, 9am–5pm
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